Lachie Doyle
Step 1
Real AUD Deposit
For every casino on this site, we create a new account and make a real deposit of Australian dollars. We do not use test accounts to test the player experience.
The minimum deposit required to play at each casino is noted in the review. Additionally, the length of time for a deposit to appear in a player's account is noted.
Step 2
Plinko and Crash Game Selection
Every plinko and crash game available at each casino is launched. Each casino has a selection of providers (BGaming, Spribe, Hacksaw, SmartSoft) that offer crash and plinko games.
The bet range for crash and plinko games is noted. Additionally, the Return to Player (RTP) for crash and plinko games is noted if it is disclosed by the game developer. Finally, the availability of crash and plinko games to be played on a mobile device is noted.
Step 3
Bonus Terms - The Fine Print
The full terms and conditions of each casino are read to determine any wagering requirements, maximum bet requirements while a bonus is active, wagering requirements for specific games, and the expiry date for bonuses.
Any terms and conditions that are considered to be disadvantageous to the player are noted.
Step 4
Real Withdrawal Test
Every casino is tested for the ability to request a withdrawal of winnings. The required documentation for a withdrawal (KYC) is noted. Additionally, the length of time for a withdrawal request to be processed is noted. Finally, whether the amount requested for withdrawal matches the amount wagered is noted.
Any casino that takes longer than 48 hours to process a withdrawal request is eliminated from consideration for inclusion on this site.
Step 5
AUD Support Check
The Australian dollar is noted as one of the currencies accepted by each casino. Casinos that only allow players to wager on games in EUR or USD are eliminated.
The availability of a casino's Neosurf prepaid voucher is noted as many Australian players use these prepaid vouchers to deposit into casinos without using their banking details.
Step 6
Support Contact Test
Every casino tested has a live chat support officer contacted with a specific question regarding crash or plinko game availability or a withdrawal request. The response time of the customer service representative is noted.
Additionally, the quality of the customer support services provided by each casino is noted. While a fast response to a sales inquiry is favourable, the most important factor is the response to a player with a specific problem.
Step 7
Complaint and Reputation Check
Each casino is cross-referenced with independent player forums and complaint records. The number of complaints from players regarding specific issues and the rate of response to those complaints by the casino is noted.
Any casino that has a high reputation score but also carries a large number of unresolved payment complaints from players is flagged and mentioned in our review.
What we will not do
Any casino that has a high number of unresolved non-payments, complaints regarding unfair bonus terms, or offers no plinko or crash games is not listed on this site. Additionally, no amount of affiliate and referral commission impacts the review score of a casino. If a casino has any flaws, they are mentioned in the review.